To extend the battery life of your GPS tracker, limit the frequent use of geolocation features, as they consume a lot of energy. Reduce the frequency of location updates or enable geolocation only when needed to optimize your GPS tracker's energy consumption, which will extend its battery life between charges.

The case warranty is for 5 years. For more information, go to This page.

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First check the charging cable and make sure it is working properly. If the problem persists, contact our customer support for further assistance.

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Our customer service is available Monday to Friday from 9 am to 2 pm.

You can contact us by email at hey@jagger-lewis.com or by phone at 03.66.72.60.85

Make sure the battery is fully charged. If the problem persists, contact our customer service from your application or the site in the “Help & Assistance”/“Troubleshooting” tab. We are here to help and resolve any issues you may encounter.

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Our customer service is available Monday to Friday from 9 am to 2 pm.

You can contact us by email at hey@jagger-lewis.com or by phone at 03.66.72.60.85

Make sure the Smartdock is properly connected to a power source. Check the power cable carefully to make sure it is not damaged. If the problem persists, try restarting the Smartdock. If your cable is damaged, you can use a replacement USB-C cable or buy one on our accessories page.

The GPS tracker warranty may be voided if the case is damaged or becomes unusable due to abnormal use. It is important to comply with the recommended conditions of use in order to guarantee the validity of the warranty. Improper or abusive use of the product may result in the warranty being voided. For more details, please refer to the warranty terms and conditions included in the GPS tracker documentation.