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Terms and conditions of sale and return


PRESENTATION OF SAS JAGGER & LEWIS - SAS JAGGER & LEWIS, below called “Jagger & Lewis”, is a simplified joint stock company with a capital of two hundred fourteen thousand three hundred (214300.00) Euros, whose head office is located at 18 Résidence Flandre, à Croix, à Croix, 59170, registered with the RCS of LilleMétropole under the number 812 373 868 and represented by Alexandre Delille as General Manager,

Whenever used in the body of this document in capitalized letters, the terms below will have the meaning given to them below, regardless of their gender or number:
• BUYER: refers to the natural or legal person who has made one or more orders, one or more PRODUCT (S) and/or SERVICE (S), followed by their effective payment, through the SITE and/or SERVICES published by JAGGER & LEWIS
• CONTRACT: refers to the set constituted by these stipulations, possibly supplemented by an order form and/or special conditions issued by JAGGER & LEWIS, where applicable by their annexes and possible amendments to the exclusion of any other document, in particular those that may be issued unilaterally by the BUYER before or after the formation of the contract.
• DATA: refers to all the information and data of the BUYER or USER as well as the dog under their control, generated by the implementation of the SERVICES and/or PRODUCTS or processed by them, under the responsibility of the purchaser. This term includes PERSONAL DATA.
• PERSONAL DATA: refers, within the meaning of the Data Protection Act of January 6, 1978 (amended by the decree of November 4, 1991 and by the law of August 6, 2004 transposing Directive 95/46/EC), any information relating to a natural person identified or who can be identified, directly or indirectly, by reference to an identification number or to one or more elements specific to him or her
• JAGGER & LEWIS: refers to SAS JAGGER & LEWIS mentioned in the preliminary article hereof.
• THE PARTIES: refers to JAGGER & LEWIS and the BUYER as contracting parties hereto.
• PRODUCT (S): refers to any physical object, in particular connected objects, sold by Jagger & LEWIS.
• SERVICES: refers to all applications, programs and software solutions, free and/or paid for, corresponding to the BASIC SERVICES and/or SUBSEQUENT SERVICES, made available to the BUYER in execution hereof.
• BASIC SERVICES: refers to all the services and free software solutions that JAGGER & LEWIS undertakes to provide to the BUYER in execution of these terms and conditions.
• SUBSEQUENT SERVICES: refers to all paid services and software solutions that JAGGER & LEWIS undertakes to provide to the BUYER in execution hereof, following a purchase made by the BUYER on the SITE or the SERVICES.
• SITE: refers to the website accessible at the following address:
• USER: may designate the BUYER as an effective user - consumer of the PRODUCT (S) and/or SERVICE (S) offered by JAGGER & LEWIS or any other recipient as a consumer, authorized by the BUYER to use the PRODUCTS and/or SERVICES in accordance with the provisions of the Contract, under the responsibility of the BUYER.

These general conditions determine the contractual conditions applicable to the supply of the products and services offered by JAGGER & LEWIS to the PURCHASER.THE BUYER declares to have read these terms and to have accepted them without reservation before acquiring the Products and subscribing to the Services.These general conditions are applicable to the exclusion of all other general conditions of sale or purchase appearing on the proposals, offers, receipts, invoices, correspondence, or printed materials issued by THE BUYER. No modification of these terms and conditions will be deemed accepted by JAGGER & LEWIS without the express prior written consent of JAGGER &LEWIS.

The purpose of this CONTRACT is to define the conditions under which JAGGER & LEWIS makes the PRODUCTS and SERVICES available to the BUYER, and the conditions under which the BUYER or the USER can access them. This CONTRACT is applicable to all the means and actions allowing:
● the presentation of an offer of Services or the sale of Product (s) to the BUYER published by JAGGER & LEWIS
● the acceptance of this offer through the conclusion of the CONTRACT and its execution.

A description of the PRODUCTS and SERVICES offered by JAGGER & LEWIS is made available to the BUYER on the SITE and/or the services. The BUYER is thus reminded that JAGGER & LEWIS is only bound by these General Terms and Conditions of Sale alone, the descriptions, characteristics, characteristics, presentations of functionalities and prices on media published and directly presented by JAGGER & LEWIS. It is the responsibility of the PURCHASER to verify the compatibility of the PRODUCT (S) and SERVICE (S) as described in the elements listed above, with their own needs or those for which they are intended. Photographs and/or videos of PRODUCTS or SERVICES are provided for information purposes only and not for information purposes. Having no contractual value, they must not be decisive in determining the BUYER's consent to the order of PRODUCT (S) or SERVICE (S).

- This contract is concluded at the prices and conditions set out by JAGGER & LEWIS to the BUYER on the date of ordering PRODUCT (s), and/or when subscribing to services. The prices and terms presented by JAGGER & LEWIS may be modified at any time. Also, only the price and the terms and conditions that are presented to the BUYER at the time he places the order are applicable to him.
- The price of the SERVICES and PRODUCTS is always expressed excluding any delivery and transport costs and does not include customs fees, taxes (including VAT when due) and rights of any kind to allow the delivery and use by the BUYER of the PRODUCTS and/or SERVICES by the BUYER, all these costs, duties and taxes being the sole responsibility of the BUYER, so that JAGGER & LEWIS collects a net price.
- Depending on where the BUYER connects, prices may not indicate taxes. JAGGER & LEWIS is not required to inform the BUYER of the taxes, taxes, duties or other benefits in force in the country to which the PRODUCTS and/or SERVICES are shipped or in which they will be used by the BUYER. The latter is required to inquire with the competent authorities.
- Therefore, any tax not indicated during the order process remains payable to the BUYER, in accordance with applicable legislation and at the expense of the purchaser. Prices are expressed in euros. They may therefore be offered to the BUYER in a currency that does not correspond to the currency used in the State in which the BUYER resides. The BUYER should inquire about the fees and exchange rates applicable at the time he places the order, in particular with regard to the payment method he wishes to use and which is offered by the site.
- Any delivery and transport costs are mentioned before validation of the order and invoiced in addition unless otherwise indicated at that time by JAGGER & LEWIS. This information may take the form, but is not limited to, a discount voucher, gift card or special offer.
- The BUYER will be able to read the details of his basket by clicking on the “Basket” icon. He can then integrate any discount coupons and gift cards he has, in accordance with the terms and conditions of these vouchers and gift cards, so that the total price indicated takes them into account.

To place an order for PRODUCT (S) and/or SERVICE (S), the BUYER may choose to place his order on the SITE.
In order to allow the proper execution of the order and delivery, the BUYER undertakes and guarantees to communicate only truthful, complete and updated information and in particular his: name, first name, email address, email address, complete physical address, telephone number. And, where applicable, information relating to the recipient of the order, if the recipient differs from the PURCHASER, and after this third party recipient has given their prior consent to receive the order and authorized the communication to JAGGER & LEWIS of PERSONAL DATA concerning them to JAGGER & LEWIS.
The aim is to allow JAGGER & LEWIS to have the information necessary to draw up the invoice for the order placed by the BUYER, to identify the latter and to make the delivery according to the procedures detailed in article 5.2 hereof.
The BUYER, once his basket has been completed and his identification has been made, will be offered, at the choice, various delivery methods, invoiced at the price indicated for all the PRODUCTS and SERVICES in his basket. Unless expressly indicated otherwise, discount vouchers and gift cards do not apply to the price of delivery.

A summary of the information relating to the order, its content and the delivery method chosen is made available to the BUYER in order to allow him to verify the details.
This summary will also include the price of the order, the delivery rate and the delivery method chosen by the BUYER, the total indicating the price to be actually paid as part of the order. It is brought to the attention of the BUYER that this price does not include customs fees and may not contain all the taxes that he may have to pay under the legislation applicable to him.
The BUYER must click on “Finalize the order” in order to confirm and finalize the order. He is then given an order number. As long as he has not clicked on this button, the BUYER remains able to edit and modify the information relating to the order, its content and the delivery method (in particular the billing and/or shipping address, the shipping method) .Confirmation of the order leads to the conclusion of a contract between the BUYER and JAGGER & LEWIS. By this contract the BUYER declares and acknowledges that he unreservedly accepts:
● the offer presented by JAGGER & LEWIS on the SITE and/or SERVICES
● these General Terms and Conditions of Sale
● unless otherwise and expressly stated, immediate payment of the sale price in full to JAGGER & LEWIS.
JAGGER & LEWIS will then send the BUYER, as soon as possible, an email acknowledging receipt of the order, acceptance and payment of the BUYER's order, to the address indicated during the order process. A second email will be sent to him allowing access to the tracking of the package.8. PAYMENT OBLIGATION & FIGHT AGAINST FRAUD The BUYER declares and acknowledges, once the order is finalized, that it is under an obligation to pay to JAGGER & LEWIS. The absence of any payment prevents the order from being formed.Various payment methods are available to the BUYER to choose from, in order to proceed with the payment of his order, these means being indicated when the order is finalized. It is in particular possible to pay for his order by means of a payment and/or bank card.
Transactions are carried out through transaction collection platforms allowing payments to be collected using in particular MasterCard cards, Visa Inc: The “Stripe” service. Once this choice has been made, the BUYER will be invited to complete a form to identify the chosen payment method. The payment methods offered are published and produced by third party companies. As a result, JAGGER & LEWIS never has access to the BUYER's bank details.
In order to prevent fraud, JAGGER & LEWIS has implemented order verification procedures to block and, where appropriate, cancel an order in the event of fraud detected. JAGGER & LEWIS will then notify the BUYER by email to the address indicated by him. If this cancellation is erroneous, the BUYER must contact JAGGER & LEWIS customer service using the contact form available on the SITE.

In order to constitute and keep a copy of the elements allowing the conclusion of the contract, JAGGER & LEWIS archives communications, order forms and invoices on its servers. The BUYER has the possibility of accessing all the elements concerning him through his personal account or on simple request at the email address

10.1 PRECAUTIONS The BUYER or the third party designated by him to receive the delivery is required to observe certain precautions regarding the delivery, in particular:
● his presence or that of the third party designated by him, at the address indicated when the order was finalized at the time of the arrival of the persons or the carrier in charge of the delivery if these hours were indicated by JAGGER & LEWIS, or failing that, his diligence in collecting the order at the indicated collection points at the points of collection indicated, of the order after the person or the carrier in charge of the delivery has passed,
● proceed as soon as delivery has been received, with the verification of the PRODUCT (S) delivered and immediately notify, if necessary, by email sent to the following address, any anomaly or deterioration on the PRODUCT (S) of the order in order to inform JAGGER & LEWIS.

Unless otherwise expressly indicated or agreed, JAGGER & LEWIS undertakes to deliver the PRODUCTS ordered within thirty (30) working days after the conclusion of the contract and the payment of the order. Delivery is carried out by the transfer of physical possession or control of the PRODUCT to the BUYER or to the third party he has designated for it.Delivery of the PRODUCTS will be presumed to be carried out as soon as it is:
● made to the address indicated by the BUYER when finalizing his order, either with the BUYER, or with the third party he has designated, or
● in the event of the absence of the BUYER or of the third party designated by him at the delivery address indicated, carried out after the first visit of the person or carrier responsible for the delivery and after the deposit at the point of collection of the order.
● carried out as a result of an activation of the SERVICES linked to an account.The risks of loss or damage to the PRODUCT (S) are transferred to the BUYER at the time of delivery, when the BUYER or the third party designated for this purpose (other than the carrier offered by JAGGER & LEWIS), takes physical possession of the PRODUCT (S).

FAILURE OF DELIVERY The BUYER may, without prejudice to the other rights available to him in his capacity as consumer and buyer, be claimed the costs necessary to carry out a new shipment, in the event of the return of an order due to an impossibility of delivery which is neither attributable to JAGGER & LEWIS nor attributable to the carrier responsible for carrying out the delivery. LATE DELIVERY & RESOLUTION The BUYER may cancel the contract if JAGGER & LEWIS does not deliver the order under the conditions set out below:
• within thirty (30) working days after confirmation and payment of the order
• on the date indicated at the time of the order (greater than thirty (30) working days after confirmation and payment of the order) .The BUYER must, prior to the termination of the contract, order JAGGER & LEWIS to deliver within a reasonable additional period of time, the resolution being acquired only once this period has elapsed and the delivery has not been made.The purchaser is required for this purpose to proceed by registered letter with acknowledgement of receipt or in writing on a medium durable.The contract will be considered resolved upon receipt by JAGGER & LEWIS from the registered letter or in writing informing him of this resolution unless the order has been delivered in the meantime. Notwithstanding the above, the BUYER retains the right to immediately terminate the contract in the event of non-compliance with the deadlines indicated above; while compliance with these deadlines constitutes for him an essential condition of the contract, resulting from an express request made before concluding the contract or from the circumstances surrounding the conclusion.Jagger & LEWIS undertakes to reimburse at the latest within fourteen (14) days working days following the date on which the contract was cancelled, the total price paid at the time of the order.

In accordance with the Law, JAGGER & LEWIS grants the BUYER, when he is a consumer within the meaning of French law, a right of withdrawal which can be exercised by simple request using the form below, or by simple request made by email to the address hey@jagger-lewis.comCe right of withdrawal is for a total period of 30 (thirty) days starting:
● on the date of ordering the PRODUCT (S)
● upon receipt with regard to pre-orders of PRODUCT (S) The aforesaid period of 30 (thirty) days includes the legal withdrawal period of 14 days imposed by the Consumer Code and therefore does not combine with the latter. Retraction form:
- For the attention of SAS JAGGER & LEWIS, 18 Résidence Flandre, 59170 Croix, France. at

I/we (*) hereby notify you/notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*) /for the provision of services (*) below:
- Ordered on (*) /received on (*) :- Name of the consumer (s) :- Address of the consumer (s) :- Signature of the consumer (s) (only in case of notification of this form on paper):
- Date: (*) Cross out the unnecessary mention.Send this letter by registered letter with acknowledgement of receipt. During this period of thirty (30) days, the BUYER thus has the possibility to cancel his commitment, without having to justify any reason.
Any PRODUCT not purchased through the JAGGER & LEWIS SITE or SERVICES cannot benefit from this right of withdrawal.

If the BUYER's order relates to a subscription relating to a SERVICE, the BUYER acknowledges expressly requesting JAGGER & LEWIS to request that this SERVICE be executed as soon as possible. Consequently, the BUYER will not be able to benefit from his right of withdrawal if the SERVICE is fully executed before the end of the legal withdrawal period, pursuant to article L.121-21-8 of the Consumer Code. By subscribing to a subscription, the BUYER makes a single order which requires him to pay the full amount attached to the duration of his subscription.

Without prejudice to the rights that the Law guarantees to the BUYER, this right of withdrawal will not be applicable, in application of article L.121-21-8 of the Consumer Code:
• For orders of digital content not provided on a material medium whose execution has begun after the prior and express agreement of the BUYER and express renunciation of his right of withdrawal,
• When the BUYER has unsealed and used a PRODUCT and/or its accessories in such a way that returning them is not possible for reasons of hygiene.
• When the BUYER is not a consumer within the meaning of the Law.
• When the BUYER cannot return the PRODUCTS and their accessories in their original packaging. Furthermore, JAGGER & LEWIS will not be required to grant the BUYER's withdrawal, pursuant to article L.121-21-3 of the Consumer Code:
• In the event of use not in accordance with normal use of the PRODUCT causing its depreciation,
• In the event of a non-correspondence between the returned PRODUCT and the one subject of this withdrawal or in case of return beyond the legal period of thirty days following the communication by the BUYER of his decision to withdraw, unless JAGGER & LEWIS offers the BUYER to recover these goods themselves.

To return the product, the BUYER can return it to the following address: Jagger & Lewis - Jagger&Lewis return service - 18 Résidence Flandre, 59170 Croix - France
The BUYER will be responsible for paying the delivery costs to return the product. Shipping costs are not refundable by JAGGER & LEWIS. If you receive a refund, the cost of return shipping will also be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to reach you may vary. If you're sending an item over $50, you should consider using a trackable shipping service or buying shipping insurance. We do not guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to let you know that we have received your returned item.
- Refund (if applicable): We will also let you know if your refund has been approved or rejected. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
If you haven't received a refund yet, check your bank account first. Then contact your credit card company, it may take some time before your refund is officially posted. Then contact your bank. There is often some processing time before a refund is issued. If you've done everything and still haven't received your refund yet, please contact us at
- Exchanges (if applicable): We only replace items if they are faulty or damaged. If you need to exchange it for the same item, email us at

Any modification of these general terms and conditions will be subject to prior written information and on any durable medium and the express acceptance of the BUYER, who has the option of terminating the contract at any time. These modifications may thus only come into force at the moment when a new contractual period begins due to a tacit renewal, and, preceded by an express acceptance of these changes by the BUYER or a new order, after the entry into force of these changes expressly accepted by the BUYER upon conclusion of the contract.

JAGGER & LEWIS will sometimes have to allow the BUYER to order certain PRODUCTS and/or SERVICES in advance before their release date. By this means, JAGGER & LEWIS wishes to allow the BUYER to be among the first to order JAGGER & LEWIS PRODUCTS and SERVICES.
When JAGGER & LEWIS allows the BUYER to pre-order a PRODUCT and/or SERVICE, JAGGER & LEWIS undertakes to send it to the BUYER in priority, unless JAGGER & LEWIS is unable to collect the price through the payment method that the BUYER has chosen.
By subscribing to a pre-order, the BUYER authorizes JAGGER & LEWIS to charge the price of the PRODUCT and/or SERVICE from his account.If it appears that JAGGER & LEWIS can no longer charge the price through the payment method that the BUYER has chosen, JAGGER & LEWIS will keep the PRODUCT and/or SERVICE aside for the BUYER, for a period of time that JAGGER & LEWIS will indicate to the latter in the emails to inform the BUYER. in this situation. Failure to make the effective payment within the period indicated in the emails informing the BUYER of In this situation, JAGGER & LEWIS will be forced to cancel this pre-order. The BUYER will then only be able to order the PRODUCT and/or SERVICE on its release date or through another pre-order transaction. By making a pre-order the BUYER benefits from and is subject to all the rights and obligations included herein.

Some SUBSEQUENT SERVICES may be offered to the BUYER through a subscription that engages him, if necessary, for a specific period, specified in the order, and requires him to pay the sum attached to the duration of the subscription.The BUYER declares and acknowledges, in the event of a subscription to a SUBSEQUENT SERVICE, which expressly requests that this SERVICE be executed as soon as possible, and therefore will not be able to benefit from his right of withdrawal if the service is fully performed. Under these terms, the contract for a subscription to one or more Service (S) is concluded for an initial contractual period of 12 months. So that the BUYER does not inappropriately lose the benefit of the subscription to which he subscribed, his subscription will be automatically renewed for the duration initially subscribed, after expiration of the initial contractual period.This automatic renewal will be invoiced at the price applicable on the day of the renewal of the subscription which the BUYER will have received prior information about and, in the absence of cancellation of the contract by him, notified on the SITE or a SERVICE, at least 30 days before the arrival of the end of the contractual period, beforehand notified by JAGGER & LEWIS, and without cancellation penalty or right to compensation. However, it remains possible for the BUYER at the end of the initial contractual period to cancel this subscription at any time and without notice. However, for subscriptions concerning a SUBSEQUENT SERVICE over a given period, it will be considered that any quarter started must be paid. The purchaser will be notified at the earliest 3 months and at the latest 1 month, by email dedicated to the email address he provided during the initial subscription, of the arrival of the end of the initial contractual period and of the automatic renewal. At that time, he can express his wish not to benefit from automatic renewal.

15. DATA
The BUYER declares and guarantees to have understood that, in a non-exhaustive manner, browsing the SITE, creating a personal account, identifying, placing an order allows JAGGER & LEWIS to obtain certain personal DATA.The collection of DATA and their use hereunder is subject to the consent of the BUYER.
The processing of DATA retained hereunder has been the subject of a CNIL declaration (Commission Nationale Informatique et Libertés) no. 2055123. In accordance with the amended Data Protection Act of January 6, 1978, the BUYER has the right to access and rectify information concerning him, at any time by contacting
In particular, the BUYER will be able to access at any time the writings relating to any electronic order for an amount greater than fifty (50) euros kept by JAGGER & LEWIS for a period of ten years from the delivery/execution of the service, in accordance with article L 134-2 of the Consumer Code.
The BUYER may also, for legitimate reasons, oppose the processing of data concerning him. In the context of this article 12, the term DATA includes Sensitive Data described in article 8 of the amended law No. 78-17 known as “Informatique et Liberté”, and Personal Data.

15.1 Ownership of the DATA The BUYER is the sole owner of the rights to the DATA processed as part of the SERVICES.
- The BUYER grants, as necessary, to JAGGER & LEWIS and its possible subcontractors and assignees of rights a non-exclusive and worldwide, free and transferable license allowing it to host, cache, copy and display said Data for the sole purpose of performing the SERVICES and exclusively in association with or during these. This license will automatically end upon the termination of this Agreement, unless there is a need to continue hosting the DATA and their processing, in particular as part of the implementation of reversibility operations, or to meet any legal retention obligations.
- The BUYER declares and guarantees that it has all the necessary authorizations to use the DATA in the context of the SERVICES and that it can freely license it in the terms referred to above to JAGGER & LEWIS, its subcontractors and its assignees.
- The BUYER also declares and guarantees that by creating, installing or downloading the DATA as part of the SERVICES, he does not exceed any right that may have been granted to him on all or part of the DATA and that he does not infringe the rights of third parties.
- The BUYER undertakes to indemnify JAGGER & LEWIS for all the pecuniary consequences that JAGGER & LEWIS may be required to bear as a result of a failure by the BUYER with regard to the above guarantees concerning the DATA. Stripe The JAGGER & LEWIS online store is hosted on the Stripe platform. Stripe provides JAGGER & LEWIS with the online e-commerce platform that allows products and services to be sold to the BUYER. The BUYER's data is stored in the databases and the general application on a secure server behind a firewall. The data stored by Stripe is under the responsibility of Stripe, which has its own terms of use available at and its own privacy statement accessible at

Payment: If the BUYER chooses a direct payment gateway to complete their purchase, then Stripe stores the BUYER's credit card data. It encrypts them using the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is only stored for as long as necessary to complete your purchase transaction. Once this is complete, your purchase transaction information is deleted. All direct payment gateways meet the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard. PCI-DSS requirements ensure the secure management of credit card information by our store and its service providers. Third-party services.In general, third party providers used by JAGGER & LEWIS will only collect, use, and disclose BUYER information as necessary to enable them to perform the services they provide to JAGGER & LEWIS.
However, some third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information that JAGGER & LEWIS must provide to them for transactions related to the purchasers' purchases.For these suppliers, JAGGER & LEWIS recommends that its PURCHASERS read their privacy policies so that they can understand how their personal information will be handled by these suppliers.For these suppliers, JAGGER & LEWIS recommends that its BUYERS read their privacy policies so that they can understand how their personal information will be handled by these suppliers.It is at Note that some suppliers may be located in or have facilities that are located in a jurisdiction different from that of JAGGER & LEWIS and/or that of the BUYER. If the BUYER chooses to proceed with a transaction involving the services of a third party service provider, his information may be subject to the legislation of the court (courts) in which this service provider or its facilities are located.
Once you the BUYER leaves the JAGGER & LEWIS website or the BUYER is redirected to a third party website or application, the BUYER is no longer governed by the JAGGER & LEWIS website privacy policy or terms of use.

Cookies: Below is the list of cookies used by JAGGER & LEWIS.
● __stripe_mid
● __stripe_orig_props
● cookie-permits
● docs.prefs
● Lang
● machine_identifier
● private_machine_identifier
● recent-views
● __stripe_sid
● _dd_s
● _pxhd
● drift_aid
● drift_campaign_refresh
● g_state
● IterableEndUserld
● tracking preferences
● wf_exp_uniqueld
● wf_first_touch
● wf_logout
● wf_user
● WFU-Contrast
● CFU-Docs-FontSize
● WFU-SidebarState
● WFU-theme

15.2 Data Access
The BUYER is informed and accepts that JAGGER & LEWIS may access its Data and transmit it upon the request of an administrative or judicial authority authorized to access the data. In such a case, unless said requisition prevents it, JAGGER & LEWIS will ensure to inform the BUYER without delay of the existence of the request and of the DATA that was transmitted.

15.3 Accessibility and security of data and personal data.

The BUYER is solely responsible for the creation, selection, design, and use of the DATA by the USER as part of the SERVICES. It is also solely responsible for the collection and processing of Personal Data and Sensitive Data by the USER.JAGGER & LEWIS will in no way be responsible for the non-compliance by THE BUYER and/or the USER with its legal or conventional obligations with regard to Personal Data or any sensitive data.When the legislation to which the BUYER is subject requires the prior authorization of the persons whose Personal Data is processed, or which said legislation requires the prior authorization of the persons whose Personal Data is processed, or which said legislation places in charge of The person called upon to process this Personal Data a set of obligations, it is the sole responsibility of the BUYER, and under his sole responsibility, to comply with the applicable legislative provisions and to obtain any prior authorizations.When the transfer of DATA does not pass through a network controlled by JAGGER & LEWIS, the BUYER acknowledges that JAGGER & LEWIS has no control over the transfer of DATA via the public telecommunications networks used by the BUYER to access the SERVICES and in particular the Internet network. Buyer recognizes and accepts that JAGGER & LEWIS cannot guarantee the confidentiality of DATA during the transfer of DATA on these public networks. Consequently, JAGGER & LEWIS cannot under any circumstances or even be held liable in the event of, in particular, misappropriation, capture, corruption of DATA, or any other event likely to affect them, occurring during their transfer on public telecommunications networks.

JAGGER & LEWIS provides the BUYER with an after-sales service that he can contact by email at the following address:
For the sake of efficiency, the BUYER's personal information may be temporarily transmitted to the JAGGER & LEWIS after-sales service until the problem encountered is resolved. However, JAGGER & LEWIS ensures that its after-sales service strictly complies with its privacy policy.

17.1 Warranties applicable to equipment sold by JAGGER & LEWIS

- JAGGER & LEWIS guarantees that the equipment supplied to the BUYER is free from all defects, in accordance with articles 1641 and following of the Civil Code. In the event of the occurrence of a hidden defect, the BUYER will inform JAGGER & LEWIS within 30 (thirty) days of the discovery of the defect, which means a defect in the material making it unfit for its use and not likely to be detected by the BUYER before use.
A design defect is not a hidden defect and the BUYER is deemed to have received all the technical information relating to said equipment.If the hidden defect is proven, JAGGER & LEWIS will proceed within 30 (thirty) days of informing, at the choice of the BUYER, if the BUYER is a consumer within the meaning of the law, to replace and/or repair the defective equipment or parts in accordance with article 1644 of the civil code, without the BUYER being able to claim damages, for any reason whatsoever. JAGGER & LEWIS warrants the equipment for a period of one (1) year from the date of purchase by the BUYER against defects in workmanship and function.This warranty period is two (2) years if the BUYER resides in the EEA.This warranty is limited and valid only in jurisdictions where the products are sold by the JAGGER & LEWIS company itself or through its authorized dealer or agent and is valid to the extent permitted set by the applicable laws of these jurisdictions.
If the defect is proven, JAGGER & LEWIS will proceed within 30 (thirty) days, at the choice of the BUYER if the BUYER is a consumer within the meaning of the law, to replace and/or repair the defective equipment or parts, without the BUYER being able to claim damages, for any reason whatsoever, and subject to the cost conditions provided for in article L. 211-9 of the Consumer Code.
The BUYER, if he is a consumer within the meaning of the law, is exempt from providing proof of the existence of the lack of conformity of the goods during the six months following the delivery of the goods. This period is extended to 24 months for products delivered on or after 18 March 2016.
The legal guarantee of conformity applies regardless of the commercial guarantee offered by the seller.
JAGGER & LEWIS draws the attention of the BUYER to the fact that malfunctions resulting from falls and/or crushing and/or deterioration by the dog of the equipment sold are expressly excluded under this warranty.JAGGER & LEWIS cannot be held liable either for any deterioration and damage resulting from normal wear and tear or from causes unrelated to the intrinsic qualities of the equipment, such as those resulting from abnormal use or because of the BUYER, of The animal of which he or the actual USER under control or by its agents: load, shock, fall or false maneuver, insufficient protection against humidity, heat, frost, the effect of electrical and atmospheric surges transport, handling or assembly not compliant, when these were carried out by the BUYER or a third party, when these were carried out by the BUYER or a third party. Cells and batteries are not guaranteed.

17.2 Warranty applicable to the SERVICES
JAGGER & LEWIS guarantees that it has all the intellectual property rights necessary to conclude this contract and that as such, it guarantees that the SERVICES provided in execution of this Agreement do not infringe the rights of third parties and do not constitute an infringement of a pre-existing work.
JAGGER & LEWIS makes no other express or implied warranties with respect to the Services, including, without limitation, any implied warranty of merchantability or fitness of the SERVICE for a particular purpose. JAGGER & LEWIS does not guarantee the results of the SERVICES and is only bound by an obligation of best efforts towards the BUYER. It is not guaranteed that the functionalities of the SERVICES will meet the BUYER's requirements.
The BUYER acknowledges being informed that a SERVICE may contain errors and that not all errors are economically rectifiable or that it is not always necessary to correct them. JAGGER & LEWIS does not therefore guarantee that all failures or errors in the SERVICES will be corrected.

JAGGER & LEWIS can in no way be held responsible for any direct or indirect damages suffered by the BUYER that may occur as a result of or during the execution of this Contract and its consequences. Indirect damages include, without this list being exhaustive, loss of earnings or profits, loss of data, loss of opportunity, commercial damage, the consequences of complaints or claims by third parties against the BUYER, notwithstanding the fact that JAGGER & LEWIS would have been diligently warned of the possibility of their occurence.In any event, the liability of JAGGER & LEWIS, in the event of damage occurring to the BUYER, for Reason whatever and regardless of the legal basis invoked or retained, regardless of the prejudice and accumulated, will be expressly limited and may in no case exceed the total amount excluding tax of the amounts collected by JAGGER & LEWIS over the contractual period during the execution of this contract. JAGGER & LEWIS's liability may in no case be sought, in particular in the event of:
• use of the SERVICES in a manner not provided for or not expressly authorized in the user documentation and by this Agreement;
• modification of all or part of the SERVICES or the information accessible via the Services not carried out by JAGGER & LEWIS or by one of the Authorized Service Providers designated by the latter;
• the use of all or part of the SERVICES when JAGGER & LEWIS, following a difficulty or for any other reason whatsoever, had recommended suspending their use;
• use of the SERVICES in an environment or configuration that does not meet JAGGER & LEWIS's technical requirements, or in connection with third party programs or DATA not expressly approved by JAGGER & LEWIS;
• loss of the BUYER'S DATA following an intervention by JAGGER & LEWIS or a third party designated by the BUYER or by JAGGER & LEWIS, while the BUYER has not taken the precaution of saving his DATA prior to this intervention when this was previously requested;
• the occurrence of any damage that would result from a fault or negligence on the part of the BUYER, or that the BUYER could have avoided by using the advice of JAGGER &LEWIS;
• use in connection with the Services of programs not provided or endorsed by JAGGER& LEWIS and that may affect the SERVICES or the BUYER'S DATA.

JAGGER & LEWIS will comply with the legal and regulatory obligations applicable to it in its capacity as a service provider and with regard to the law applicable to the contract.
JAGGER & LEWIS is not required to assume the legal and administrative obligations of the BUYER, including those relating to the SERVICES provided under the Contract. It is therefore up to the BUYER to ensure compliance with the laws and regulations concerning him, without being able to seek the responsibility of JAGGER & LEWIS.
The BUYER, for his part, also undertakes to comply with the laws in force to which he is subject, either because of his nationality or because of his geographical location. In particular, he will ensure compliance with the applicable provisions relating to the content of the DATA (Data Protection Act and Freedoms) so that no processing contrary to the law can be carried out by JAGGER & LEWIS.

In the event that one or more clauses are declared void by a court decision or prove impossible to implement, the validity of the other provisions will not be affected by nullity and the parties undertake to negotiate a replacement provision in good faith.
The fact that a party does not claim the application of any provision of this contract or to tolerate its non-performance on a temporary or permanent basis, may in no way be interpreted as a waiver by this party to exercise the rights it holds hereunder.
The fact that a party tolerates a breach or an imperfect performance of the contract or more generally of tolerating any act, abstention or omission of the other party that does not comply with the provisions of this contract cannot confer any right whatsoever on the party that enjoys such tolerance.
These terms and conditions express the entire agreement of the parties and supersedes any previous express and implied written or oral agreement. It is the sole will of the parties.
The parties acknowledge that they are acting as independent contracting parties. This contract cannot have the effect of creating between them a company or association of any form.
JAGGER & LEWIS reserves the right to assign all or part of the rights and obligations arising from this contract to a company or to a third party.

This contract is exclusively subject to French law. The parties undertake to seek an amicable solution to any dispute that may arise from the interpretation or execution of the Contract. The BUYER, if he is a consumer within the meaning of the law, undertakes, in the event of a dispute, to file a complaint directly, and in advance, with JAGGER & LEWIS.If the parties are unable to obtain an amicable resolution or through mediation, any dispute relating in particular to the formation, validity, interpretation, execution or termination of this contract and, more generally, to the relationship between the parties, any dispute relating in particular to the formation, validity, interpretation, execution or termination of this contract and, more generally, to the relationship between the parties, falls under the exclusive jurisdiction of the French courts with territorial jurisdiction.