You can choose to be billed monthly or annually for your subscription, depending on your preference when registering. You can adjust this frequency in your account settings. More details are available on the Subscription page.
Yes, all of our plans include features for tracking your dog's health, such as tracking physical activity and personalized wellness tips.
Download the Jagger.Lewis application
Open the application and press the "Start" button, then the "I don't have a Jagger.Lewis product" button. Create your dog's account, then your own.
You can cancel your subscription within a maximum of 14 days. To do this, contact our support department who will assist you in the cancellation process.
Beforehand:
When your GPS is 100% charged, unplug it and open the app. Press the "Go" button, then the "Start" button. Once your GPS tracker has been detected, create your dog's account, then your own.
To create an account in your customer area, you'll need the serial number of your case.
You'll find it in its box or on the "my device" page in your Jagger.Lewis application.
To access the "my device" page, tap on my team at bottom right, then on your dog's profile, then on "my GPS tracker". Scroll down to the bottom of the page and you'll find the serial number of your housing.
Example of a J&L serial number : JL11-1111ABCD
Once you have your serial number, you can log in to your customer area.
Subscriptions are automatically renewed unless you choose to cancel them prior to the renewal date. This option guarantees the continuity of your services without interruption.
Yes, after buying your GPS tracker, you can choose between a monthly, annual or “lifetime” subscription with a fixed price. Go and discover its prices on the Subscription page.
Yes, you can increase your subscription directly from your application or the site dedicated to user accounts. However, it is not possible to downgrade it. If you have any problems, contact our support team.
Our customer service is available Monday to Friday from 9 a.m. to 2 p.m.
You can contact us by e-mail at hey@jagger-lewis.com or by telephone on 03.66.72.60.85.
The service covers all countries in Europe.
If you lose your Bluetooth connection, you won't be able to sync data or start activities with your dog, but you'll still be able to locate your dog via the mobile network. If the network connection is also missing, you can ask the GPS trackers to send its position as soon as it regains a connection, thus ensuring continuous traceability of your animal's position.
Your smart collar works like a telephone with its own SIM card, connected to the network to transmit information to your smartphone. The subscription includes all necessary expenses, offering unlimited follow-up and avoiding the purchase of a separate SIM card.
