Refund Policy

Last update : March, 13 2017

Thank you for shopping at the Jagger & Lewis Online Store.

If you are not entirely satisfied with your purchase from for any reason, we are here to help.

Our products can be returned within 30 days of the original purchase of the product. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, please make sure that :

There are certain situations where only partial refunds are granted (if applicable)
Downloadable application product.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Products that do not meet these criteria may not be considered for return. Handling charges, gift wrap fees, and taxes paid (e.g. state, customs, VAT) are not refundable. 

you are responsible for and must pre-pay all shipping charges and you shall assume risk of loss or damage to the product while in transit to us.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Damaged items
If you received a damaged product, please notify us immediately from the Support e-mail
The damage product may be exchanged for another product.
Only a product unused can be consider as damaged, if you realized the pairing operation, a product can be considered as damaged.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an e-mail at

To return your product, you should mail your product to :
Jagger & Lewis
Service retour
165 avenue de Bretagne
59000 Lille - France

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us
If you have any questions about our Returns and Refunds Policy for, please contact us