FAQ – Jagger & Lewis

YOUR FREQUENTLY ASKED QUESTIONS

Order the smart dog device

Yes of course, we offer a 2 year product warranty.

As you can see on our plan, the collar is scheduled for delivery in June 2017.

Yes, we ship anywhere in the world.

For the kickstarter campaign, the shipping costs for one collar will be: $10 for France, $15 for the rest of Europe, $25 for the US and $28 for the rest of the world.

When shipping outside the European Union, the receiver pays the import fee.

The app will be free and available on Ios and Android. Simply download it and connect it to your collar.

If you are one of our first customers, you bought your collar for 199 € without subscription. Between your purchase and today, we felt more advantageous for our users to have a subscription, and be able to choose from several options.In your case, you will have access to all options, without time limits, and this for life.

For more information: hello@jagger-lewis.com

COLLAR ONLY 99$: Your device to clip on your dog's collar and access to the well-being matrix of your dog, his profile and general advice.

STARTER PLAN 99$ + 39$ / year: Access to many tips and a daily follow-up

PREMIUM PLAN 99$ + 69$ / year: A regular update for optimal serenity

UNLIMITED PLAN 99$ + 99$ / year: Your pack all inclusive and unlimited: an ideal relationship with your dog

Use the smart dog device

We proceed following the scientific definition of welfare. It is articulated around 5 axis of freedom that are:

  1. Freedom from Hunger and Thirst – by ready access to fresh water and a diet to maintain full health and vigour.
  2. Freedom from Discomfort – by providing an appropriate environment including shelter and a comfortable resting area.
  3. Freedom from Pain, Injury or Disease – by prevention or rapid diagnosis and treatment.
  4. Freedom to Express Normal Behaviour – by providing sufficient space, proper facilities and company of the animal’s own kind.
  5. Freedom from Fear and Distress – by ensuring conditions and treatment which avoid mental suffering.

Sure ! Osteoarthritis decreases dogs activity. During the treatment, we can measure the evolution of the activity and pain, and give an objective data to evaluate the evolution of the disease.

Sure ! Dermatites induces scratching and/or licking which are two behaviors we are able to detect. So we can warn owners when these behaviors increase and we can give an objective evaluation of improvement after treatment by checking specifically the decrease of this behaviors.

Sure ! After a surgery or a treatment, we can follow the evolution of specific behaviors until getting back to the previous and normal habits of the dog.

We have a precise evaluation of your dog's requirements according to last scientific consensus (NRC06) and we are able to give you the precise amount of kibbles to give him every day.

Yes ! As we calculate calorie requirements,  determine an ideal weight, we can help you to adjust your dog's diet and activity and help him with maintaining an accurate weight.

Yes, we constantly compare your dog's behavior to the ones he had in the past and to his usual ones so
we can detect any change.
The owner can then evaluate whether if the alert is relevant or not, which allows us to know a bit more about your dog day after day.
The collar is a sentinel that ensures your dog's welfare.

Sure ! We are the only ones, as far as we know today, able to check quality of sleep and including in our five freedoms matrix of welfare. In several months we will even be able to detect when the dog is dreaming which will allow us to be even more accurate in the quality of sleep.In some time we will even be able to detect when the dog is dreaming which will allow us to be even more accurate in the quality of sleep.

Sure ! We detect behaviors in absence ant not only a level of activity but precise behaviors such as scratching, whining, panting, pacing… so we can monitor very precisely separation anxiety and also the improvement when the dog is treated.

We know that we can't always be with our dog. Jagger & Lewis was designed with this in mind - it's often when they aren't with us that we worry most about our dogs. Whether you're at work, on holiday or your dog is with a dog sitter, we've got it covered!

Once the smart collar device is worn by your dog and connected to our smartphone app, there is a special modes to choose: the guest mode for when your dog is in the kennel or with a dog sitter, you are able to track their behavior and activity is compared to how your dog would usually be when with you.

To send the data, the collar need to be connected to the wifi.

For vets, our goal is to provide them with precise and objective datas related to your dog's behavior. This is done in order to make the detection of disease, the diagnosis, and recovery tracking all as painless as possible.

You just have to wrap an elastic bands around the monitor base. You can do it on every types of collar (except shoke collar and prong collar). After you just have to attach the monitor to the base, it take less than ten seconds.

Our collar is designed to be attached on a dog collar. Wearing the collar on a harness may reduce the behavior detection. If you use a harness to take your dog out for walks, we recommend that you keep the monitor on a collar that your dog can wear 24/7 and wear the harness on top of that.

We test the collar with 4.4 lbs dogs, but never on smaler dogs like 3 lbs Chihuahuas. we think that for the moment it could be unconfortable for a very small dog to wear the collar.

No, sadly it's not possible.

The smart dog device, from technical point of you

"iOS : Mobile devices with Bluetooth 4.0 running iOS 8 and above Examples: iPhone 4s/5/5c/5s/6/6 Plus/6s/6s Plus/SE/7, iPod Touch 5, iPad 3/4/Air/Air2/Mini

Android : Mobile devices with Bluetooth 4.0 running Android 5 and above Examples: Samsung Galaxy S 4/5/6/7, Samsung Note 3/4, Google Nexus 4/5/6"

The collar will send a signal to your app when you turn it on. All you will have to do is follow the instructions to synchronize your collar with your user profile.

It's very easy to connect the collar to the application, it takes less than 10 minutes to connect the collar and to answer several questions to know more about your dog, his activity, his habits and his environment.

Your application can be connected to 3 collar for your 3 dogs.

Your collar can be connected to several smartphones.
The entire family can be envolved in your dog's health.

To charge your collar, you just have to connect the monitor to any computer’s USB 1.x/2.x port or a Class 2/Limited Power Supply with a USB output. If your battery is empty, it takes about 90 minutes to indicate that the battery is now completely charged. The collar was designed to function anywhere in the world. You will receive a USB cable to charge it.

Beetwen 3 and 5 days. We have a led indicator, when it's red you have to charge your collar.

When you want to share your data with your vet, is it possible simply to show him the application, it is also possible to extract a pdf file to send specific data to your vet.

Yes our collar has the IP67 certification. It can be submerged up to 1 meter for up to 30 minutes.

60mm x30mm x 28mm pour 35 grammes / 2,3 inch  x 1,18 inch x 1,1 inch for 1,23 ounce.

We analyse the 9 dimensions of the spatial position with a Gyroscope, orientation of the device with a magnetometer,  acceleration with an Accelerometer. Our device integrated also a microphone, a detector of light to know for example if your dog is outside or inside and a temperature sensor.

We love dogs, so the collar was designed with our furry friends’ well-being in mind. We have made sure that everything is perfectly safe for them. We use less emission technologies : the bluetooth low energy 4.0 and the Wifi 2.4 GHz.  And we have the certification FCC / CE and WiSUN pending.

We have a fifty ambassadors community. Each ambassador help us to test our solution with their dogs.

Based on our previous experience with similar components and materials, our current assessment is the following: Operating temperature: -4°F to 122°F (-20°C to 50°C). Storage temperature: -22°F to 140°F (-30°C to 60°C)"

Our solution doesn't include a tracker to follow the localisation of your dog when he escapes. Our product focus on health, activity, sleep and behavior.

If we reach the goal of 700K$ preorders amount on kickstarter, we will include this service in our product.

The datas are introduced into our welfare algorithm which has been created by veterinarians. Your dog's profile and datas are compared against his usual behavior and with similar dogs to evaluate their daily behavior their well-being value.

Through the app, there are advices provided on how to improve their welfare.

In case there is no wifi around, we stock the data of your dog on the collar. We will send the data as soon as we detect a wifi and you will get on the information on our smartphone about this period of time.

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